FAQ

Germany:

• Order >75€ = free delivery
• Otherwise 3.90€

Austria:

• Order >75€ = free delivery
• Otherwise 4.90€

Other EU countries (incl. United Kingdom and Switzerland)

• Order >139€ = free delivery
• Otherwise 8.00€
  

Within the EU, we deliver to the following countries:
Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

Outside the EU, we deliver to Switzerland and the United Kingdom.

Please note: For deliveries to Switzerland and the United Kingdom, additional import duties such as customs or VAT may apply. These are not included in the purchase price or shipping costs at checkout and are calculated by the respective customs authority or shipping service provider. Please note that these fees are your responsibility.

Within Germany and to Switzerland, your order will be shipped with DHL. Within the EU (incl. United Kingdom), your order will be shipped with UPS.

We'll pack your order as quickly as possible. 😊

Germany: Your order will usually arrive within 2 to 3 business days. (Shipping with DHL)

Europe: Shipments within Europe take approximately 3 to 5 business days. (Shipping with UPS)

During special launch campaigns or for international shipments, it may occasionally take a few days longer.

This is completely normal and means that the shipping label has been created, but your package has not yet been scanned at the DHL depot. Packages are collected from us in larger quantities – so it can sometimes take a few days for something to show up in the tracking. Don't worry! 😊

However, if your package hasn't moved for more than 5 days, please feel free to write to us at customer@pupeia.com – we'll take care of it! Thank you for your patience. 🧡

The shipping confirmation will be sent automatically by email as soon as your package leaves our warehouse. Please check your spam folder. 😊

You should have received the order confirmation immediately after completing your order. If you have not received either email, there may be a small error in your email address – this can happen, for example, if PayPal automatically used an old or incorrect address.

If you have received at least one of the two emails (order or shipping confirmation), then everything is fine – perhaps the other email simply ended up in spam or shipping is taking a little longer.

Don't worry if you haven't received an email: Just send us an email to customer@pupeia.com with the name under which the order was placed – we'll take care of it! 🧡

We want you to love your new basics 100%. If you don't, you can return all products to us within 30 days. You can find all information about returns here :) 

If you have any questions, simply send us a message to customer@pupeia.com

In general, the costs for returns are to be borne by you.

Exception: For popeia underwear items, there is a free right of return within 30 days of receiving the order, provided the items are unworn. Each item comes individually wrapped in paper. If you try on the items, we ask that you only open one item per size. Please note: Free return shipping only applies to orders from Germany.

Did you choose the wrong size?

No problem – simply register your exchange via our returns portal and send us back the wrong size. We will cover the shipping costs for the new size.

In Germany, exchanges are completely free for you – we cover both the return shipping costs and the shipping of the new size.

Would you prefer a different color or a different basic item?

Register your return in the returns portal and select your new desired product there directly. It's super easy: simply select "Refund" in the returns portal and then click on "Select new product". The amount of your original order will be directly offset against the new product. We will cover the shipping costs for your new product.

Within Germany, we will cover the costs for the return label.

Please register your return in our returns portal.

Returns from Germany:
For returns from Germany, we offer the option of a paid DHL return label (€4.50). This amount will be automatically deducted from your refund. Please note: This only applies to orders placed directly in our shop.

Returns from the EU, Switzerland, and the United Kingdom:
Please send your return to the address specified in the returns portal. You can download a paid shipping label (between €8-15 depending on the country) from DHL or UPS in our returns portal. Alternatively, you can, of course, arrange the return shipment yourself and send the blanket to the address specified in the returns portal.
Please ensure that the package is clearly marked as a return to avoid any potential customs issues.

Once an item has been worn or washed (even partially), we unfortunately cannot accept returns. Please try new items on before washing them. 🙏

After your return arrives at our warehouse, processing can take up to 7 business days. You will automatically receive an email once the refund has been processed.

Please send your return to the address stated in the returns portal. You can download a paid shipping label (between 10-15€ depending on the country) from DHL or UPS in our returns portal. Alternatively, you can, of course, arrange the return shipment yourself and send the blanket to the address stated in the returns portal.
Please ensure that the package is clearly marked as a return to avoid potential customs issues.

Oh no! That's definitely not supposed to happen. But don't worry – we'll sort it out! 🙏

You can easily register both incorrect deliveries and complaints in our returns portal. You'll receive a free return label from us through the portal. 😇

Please select in the portal: "Exchange (for the same item, due to incorrect delivery/complaint)" and then choose the appropriate reason ("Incorrect delivery" or "Complaint").

As soon as the item arrives with us, we will send you the correct item or a replacement.
Thank you so much again, and sorry once more! 🧡

It's hard to believe, but proper washing is extremely important for the longevity of your clothes. Therefore, we have summarized the ideal washing instructions for our products below so that you can enjoy them for as long as possible:

1. Socks: To ensure our socks last a long time, we recommend using a wash cycle with max. 30 degrees Celsius, max. 800 revolutions, and delicate detergent. It's best to wash them with similar colors and avoid using a tumble dryer.
2. Wool Socks: Wool cleans best by airing, so you don't need to wash them immediately after every wear. If a wash cycle is due: use a wool wash program or hand wash at max. 30 degrees Celsius and max. 800 revolutions - naturally only with a gentle wool detergent. After washing, dry flat and, if necessary, reshape (no tumble dryer!).
3. Scarf and Beanies: We recommend not washing our Merino wool items at all. Airing often works wonders! If a wash cycle is due: use a wool wash program or hand wash (that's the safest option...!) at max. 30 degrees Celsius and max. 800 revolutions - naturally only with a gentle wool detergent. After washing, dry flat and, if necessary, reshape (no tumble dryer!).
4. Shirts, Sweaters & Tops: To ensure our basics last a long time, we recommend gentle washing at max. 30 degrees Celsius, max. 800 revolutions, and using delicate detergent. It's best to wash them with similar colors and avoid using a tumble dryer.

Pro Tip: Wash basics in a laundry bag (so they don't rub against other harder materials and stay soft longer)

We have prepared a detailed Size Guide with photos of real people in various sizes for you.

In addition, all our tops have an individual size guide directly on the product page – super helpful when choosing the right size!

Sustainability and fair working conditions are important to us. To additionally save on transportation, we produce exclusively in Europe. Our socks, shirts, sweaters, and tops are manufactured in Portugal. Our scarves and beanies are made in Germany.

We are Anna and Sara, founders of popeia. Anna is from Würzburg, Sara is a native Swiss. We met at The Female Company, but we always knew we wanted to build something of our own. With popeia, we not only want to encourage society to be more empathetic, but also to offer better, more sustainable, cooler basics. When we were once again standing in front of the fast-fashion shelf during our annual sock shopping trip and felt like we could only choose between cheap polyester socks and boring packs of 10 in black, we knew: this is where we start! More about our mission here.

Inspired by "Popeye," the female version of the superhero also achieves superpowers without spinach. She is an authentic, empathetic personality who stands up for others and does good deeds.

An important component of popeia is the donation to women's shelters. For every order you place on pupeia.com, a fresh pair of socks is donated to a women's shelter. So, we count the number of orders and every few months, we donate several boxes of socks to one or more women's shelters.

Are you a concept store / fashion store and would like to offer our products? Feel free to send us an email at hello@pupeia.com and let's start a future together ;)

Do you work in a women's shelter and would like to receive a sock donation? Feel free to send us an email at hello@pupeia.com and we can see how we can support you.

Would you like to become part of the Popeia product tester community and help decide what the next basics will look like? Feel free to send us a Whatsapp message at +49 152 59 668 555 and we will invite you to our community. Here we develop products together, test products, and collect our feedback.

Are you a creator and would like to collaborate with Popeia? Do you have an Instagram profile and would like to test our basics and show them to your community? Then feel free to send us an email: hello@pupeia.com